Thursday, January 21, 2016

                          User Friendly

If the industries wanted to they could build products with high-quality materials and design them to be more efficient and easier to use.

They could build kitchen sinks deeper and wider with taller faucet heads and T-stick handles instead of separate "hot" and "cold" knobs.

They could build multi-residential apartment buildings with solid structures able to withstand high winds, with soundproof walls and floors which would enable each individual tenant to create their own private domestic climate and not have to have their private lives "determined by" the lifestyles and schedules of those living above, below, or right alongside of them.

They could build appliances made of quality materials, impervious to damage or rough treatment, with manual and computerized controls accurately programmed to respond properly to whatever setting the user puts it on.

But quality materials cost more.  And good craftsmanship is done by trained professionals who demand union-level pay.  And good service is provided by highly-trained individuals who, likewise, expect to be paid accordingly.  
But, of course, the businesses and industries are so "profit obsessed" they just will not invest in those things that would improve goods and services.  Their concern is always with "cutting corners" and "cutting costs" any way they can.  It seems they're always trying to "save money" any way they can (just WHAT they're "saving" all that money for, one can only guess.  MY guess is obviously not for investing back into any community for the purpose of improving anyone's quality-of-life).

Instead, everything is mass-produced in the most slip-shod manner with cut-rate materials assembled by for-hire temporary contract workers whose experience and expertise are questionable.

And the service industries employ the clueless, the incompetent, and unknowledgeable.
Which is why "customer service" is more "customer punishment" instead.

Societies could improve themselves at any time.  But the "probability factor" of that ever happening is pretty much nil.

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